What is a Pre-Order item?
A Pre-Order item is an item that you can order before it is available in our inventory.
Payment is taken at the time you place your order.
The estimated shipping date for a Pre-Order item will be shown on the product page and in your basket at the time you place your order.
All Pre-Order items are subject to availability.
Availability and estimated shipping dates may change.
If availability changes, see “What happens if my Pre-Order is delayed, unavailable or cancelled?”
How can I place a Pre-Order?
Pre-Orders can be placed through our desktop website only and are not currently available through our app.
A Pre-Order item must be purchased separately and cannot be added to a basket containing any other item. If you would like to purchase another item, please place a separate order.
Can I use a discount code?
Yes. Eligible discount codes may be applied to Pre-Orders, subject to the terms and conditions of the applicable promotion.
What payment and delivery options are available?
Klarna and other buy now, pay later payment methods are not available for Pre-Orders.
Pre-Orders are available with standard delivery only. Express delivery is not available.
Can I cancel a Pre-Order?
You can request cancellation of a Pre-Order before your order has entered the shipping process by contacting us here.
Once an order has been sent to a shipping facility, it has entered the dispatch process and may no longer be cancelled.
This does not affect any cancellation or other rights you may have under applicable UK law.
What happens if my Pre-Order is delayed, unavailable or cancelled?
Although we aim to meet the estimated shipping date shown at the time of purchase, Pre-Order items may be delayed or become unavailable due to changes in availability, supply or other circumstances.
If your Pre-Order is delayed, we will contact you by email with an updated estimated shipping date. In some circumstances, we may be unable to fulfil a Pre-Order.
If we cancel your Pre-Order, we will notify you by email and issue a full refund for the cancelled item. We will process the refund on the day the order is cancelled, although the time it takes for the refund to appear in your account may vary depending on your payment provider.
Can I return a Pre-Order item?
Yes. Pre-Order items are subject to our standard Returns Policy.
The applicable returns period begins on the date you receive the item, not the date on which you placed the Pre-Order.
This does not affect your statutory rights under applicable UK law.
If you need any further assistance, don't worry — just get in touch with our Customer Service team and we'll be happy to help you.