My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Haven’t Received Your Confirmation Email?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• What if My Item is Faulty or Damaged?

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Delivery Options

• UK Delivery Options
• What Happens If I’m Not In When My Delivery Arrives?
• How Do I Collect My Order from an EVRi Pick-Up Point?
• Do You Deliver Outside The UK?
• Delivery Schedule For 2026 Bank Holidays

Returns & Refunds

• What Is Your Online Returns Policy?
• How Do I Return My Online Order?
• When Will I Get My Refund?
• How Do I Track My Return?
• Can I Exchange My Online Purchase for a Different Size or Style?
• Can I Return My Order From Outside The UK?

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Gift Cards

• Where Can I Buy A Gift Card?
• How Do I Check My Gift Card Balance?
• When Will My Gift Card Expire?
• What Can I Do If I Cannot Access My Gift Card Email?
• How Do I Return Items Bought With a Gift Card?
• Can I Return a Gift Card?

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Promotions & Offers

• Does Steve Madden Offer Discount Codes?
• Steve Madden Discount Code Terms & Conditions
• I Haven't Received My Promotional Code?
• Why Doesn’t My Promotional Code Work?
• Where Do I Enter My Promotion Code?
• Can You Apply A Discount To A Past Order?

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Stock & Stores

• How Do I Take Care Of My Steve Madden Items?
• Can You Help With Specific Product Details?
• How Can I Check Item Availability And Restocking?
• Steve Madden Footwear Size Guide
• How Do I Measure Heel And Boot Height?
• Do You Have Any Steve Madden Stores?

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My Steve Madden Account

• How Do I Create a Steve Madden Account?
• How Do I Reset My Password?
• How Do I Unsubscribe From Marketing Emails?
• How Do I Delete My Steve Madden Account
• I'm Having Problems With The Website, What Can I Do?

Payment & Security

• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• How Do I Know My Payment Is Secure?
• How Do Stored Cards Work?
• What is Klarna?
• What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?

Policies

• Terms & Conditions
• Cookies & Privacy Policy
• How Do I Unsubscribe From Marketing Emails?
• Do Your Prices Include VAT?
• What Are My Cancellation Rights?
• Accessibility statement