At the moment, we’re unable to offer exchanges for online orders, so if you need a different size or colour, just return your item and place a new order.
Important: Promotional discounts applied to the original purchase won’t carry over to new orders or exchanges.
Purchased In-Store?
If you bought your item directly from one of our Steve Madden stores please return it to the store you purchased from. Each store follows its own returns policy, and the team will be happy to assist with any returns and refunds queries.
Steve Madden products are also available through third-party and wholesale retail partners. For purchases made through third-party retailers, we recommend contacting the relevant store or retailer directly for refund/returns assistance.
If you need further help, feel free to reach out to our customer service team.