Yes! If you’ve ordered from stevemadden.co.uk, you can return your item within 14 days of receiving it for a full refund — as long as it’s unworn, in its original packaging, and with all tags intact.
Please note:
Customers outside the UK need to cover the cost of return shipping.
We can’t refund any return shipping fees.
We’re not able to offer exchanges for international returns — but you can return your item for a refund and place a new order.
How to Return from Outside the UK
Pack it securely so it’s safe during transit. Include your completed returns note and remove or cover any old labels.
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Send to:
Steve Madden Online Returns
c/o DSV Solutions Ltd
Thrapston, Kettering
NN14 4QS
United Kingdom Use a trackable and insured service — we can’t take responsibility until your parcel reaches our UK warehouse.
Keep proof of postage until we’ve confirmed your refund. Without it, we won’t be able to help with lost returns.
Extra Item-Specific Notes
Shoes: Try them on a carpeted surface. Return in the original, undamaged shoe box.
Refund Timelines
Once we receive your return, we’ll process it within 14 working days.
You’ll get an email when we receive your parcel and another when your refund is issued.
Refunds go back to your original payment method. Your bank may take an extra 3–5 working days to show it in your account.
If you haven’t received your refund after 14 days, please contact us within 30 days of sending it back.
Orders from Other Sites
If you ordered from our US site or EU site, please follow their specific returns process.
Europe – https://stevemadden.eu
Purchased In-Store?
If you bought your item directly from one of our Steve Madden stores please return it to the store you purchased from. Each store follows its own returns policy, and the team will be happy to assist with any returns and refunds queries.
Steve Madden products are also available through third-party and wholesale retail partners. For purchases made through third-party retailers, we recommend contacting the relevant store or retailer directly for refund/returns assistance.
If you need further help, feel free to reach out to our customer service team.